Refunds & Exchange Policy

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately.

We will arrange for a replacement or pickup at no cost to you. In this case, a refund or exchange is applicable at no extra cost.

All our collections are free-sized and come with a size range guide (e.g. UK 8-16). We advise that you check the size guide before ordering.

In the case of an outfit that doesn’t fit, an exchange to another collection OR STORE CREDIT is applicable at an extra delivery cost. REFUND IS NOT APPLICABLE for sizing issues.

Delivery fee is applicable for the exchange.

To qualify for an exchange or refund, please note:

• Items must be returned in their original condition – no stains, no scents, no alterations.
• Items must be in their original packaging.
• Exchanges are subject to availability of your requested collection. If unavailable, store credit will be issued until restock.

Return Window

All times are counted from delivery. The item(s) MUST physically be in our possession within the above time frame to qualify for an exchange or refund.

We do not accept returns on the following:

• Worn or washed items
• Items bought on sale
• Items without original packaging
• Stained or scented items (perfume, makeup, deodorant, food stains, etc.)
• Items returned after the stated time window